San Francisco Sun

Inspector General Launches New Case Management and Complaint System for San Francisco Sheriff's Office

San Francisco, Mar 22 2024 - The San Francisco Office of the Inspector General (OIG) and the Department of Police Accountability (DPA) have jointly announced the launch of a new case management system and digital complaint system dedicated to overseeing the San Francisco Sheriff's Office.

Inspector General Wiley expressed his enthusiasm for the new system, stating, "I’m proud and excited to take this huge step forward in building our department. A case management system is the foundation of a modern office that will allow us to effectively manage and track our work, efficiently analyze and report on our data, and significantly expand accessibility for the public to engage our services."

Inspector General Wiley also acknowledged the collaboration with the Department of Police Accountability, saying, “I’m grateful for the collaboration with the Department of Police Accountability which helped us accelerate the building of the OIG’s case management system at a small fraction of what it would cost to build the system from scratch.”

Executive Director Henderson highlighted the importance of the partnership, stating, “We are delighted that a product of our partnership with the OIG is a platform for complainants to register their complaints with clarity and confidence. Our mutual dedication to improving accessibility and accountability underscores our commitment to fostering trust between oversight agencies and the communities they serve."

The initiative comes after voters passed Supervisor Walton’s Proposition D in November 2020, establishing the Sheriff’s Department Oversight Board and the Office of the Inspector General to provide independent oversight for the San Francisco Sheriff’s Office. Inspector General Terry Wiley assumed office on January 8, 2024, and has been working to secure funds and build the department’s infrastructure to become fully operational.

The launch of the new case management and complaint system marks a significant milestone in enhancing transparency and accountability within the San Francisco Sheriff's Office. Stay tuned for further updates on the developments in the department.